CCB A Reactivated One-Time SA Cannot Be Closed In Customer Care and Billing (Doc ID 1268386.1)

Last updated on JUNE 07, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

When cancel/rebill a BS with a new CM process found out that a one-time SA cannot be canceled, stopped or closed, after being reactivated by canceling its bill/bill segment, as all the buttons are grayed out.

Solution

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In this Document

Goal

Solution

References

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CCB A Reactivated One-Time SA Cannot Be Closed In Customer Care and Billing (Doc ID 1268386.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!