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CCB A Reactivated One-Time SA Cannot Be Closed In Customer Care and Billing (Doc ID 1268386.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Information in this document applies to any platform.


When cancel/rebill a BS with a new CM process found out that a one-time SA cannot be canceled, stopped or closed, after being reactivated by canceling its bill/bill segment, as all the buttons are grayed out.


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