My Oracle Support Banner

CCB A Reactivated One-Time SA Cannot Be Closed In Customer Care and Billing (Doc ID 1268386.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.


When cancel/rebill a BS with a new CM process found out that a one-time SA cannot be canceled, stopped or closed, after being reactivated by canceling its bill/bill segment, as all the buttons are grayed out.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.