Cannot find WSOCKETS.DLL Error in Risk Manager After New Client Installation

(Doc ID 1268578.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Risk Manager - Version 4.5.39 to 4.5.41
Information in this document applies to any platform.
Note: All OFSA 4.5 products have reached sustaining support.


On OFSA 4.5.39 after a new client install, when attempting to login to Risk Manager, the following error occurs.

File Error

Cannot find WSOCKETS.DLL

VSL version: 3.0.11

An error has occured in the networking software, check log file: C:\MSOCKLIB.TXT


As error has occurred in your application.
If you choose Ignore, you should save your work in a new file.
If you choose Close, your application will terminate.

OFSRM caused a General Protection Fault in
module SQL16W95.DLL at 0001:139F.

Choose close. OFSRM will close.

The same error occurs logging into SQL*Plus 3.3.

The issue can be reproduced at will with the following steps:

1. Installed 16 bit part of OFSA suite for 4.5.39. installed TCP/IP using vendor and chose first one on the list.
2. Installed 4.5.39 32 bit apps, modified tnsnames.ora, sqlnet.ora, ofs.ini.
3. Trying to log into Risk Manager and get error about cannot find SOCKETS.DLL.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms