ERR_CUSTOMER_ACCOUNT_NOT_FOUND For The Owner Of Charge Sharing Group
Last updated on SEPTEMBER 19, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 7.4.0]
Information in this document applies to any platform.
***Checked for relevance on 16-Aug-2012***
***Checked for relevance on 28-May-2014***
ERR_CUSTOMER_ACCOUNT_NOT_FOUND error is thrown in a charge sharing scenario, where owner of the charge sharing group is /service/telco/tp_sharing service and the member is /service/telco/tp_fixed/telephony service.
Error is thrown after proper calculation of charge packets and discount packets, so proper group was found, proper sponsorship was found. But there is a problem at the end of processing the edr.
In stream log:
26.11.2010 14:34:39 Customer Service not found (In getItemPoidList, could not find service).
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