Cm Crashed when Changing Paytype of A Non-Paying Child Account (Doc ID 1270225.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.1 [Release 7.2.1]
Information in this document applies to any platform.

Symptoms

CM crashed when changing the paytype to invoice of a non-paying child account.

The following search has been performed:

CM FM->DM op PCM_OP_SEARCH, opflags 0x0
# number of field entries allocated 20, used 6
0 PIN_FLD_FLAGS INT [0] 0
0 PIN_FLD_POID POID [0] 0.0.0.9 /search -1 0
0 PIN_FLD_ARGS ARRAY [1] allocated 20, used 1
1   PIN_FLD_AR_BILLINFO_OBJ POID [0] 0.0.0.9 /billinfo 12273609058 1
0 PIN_FLD_ARGS ARRAY [2] allocated 20, used 1
1   PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.9 /billinfo 12066404635 219
0 PIN_FLD_TEMPLATE STR [0] " select X from /item where F1 = V1 and F2 = V2 and item_t.event_poid_list is not null and item_t.poid_type not in ('/item/payment','/item/payment/reversal','/item/refund','/item/adjustment','/item/dispute','/item/settlement','/item/writeoff','/item/writeoff_reversal') order by item_t.poid_type desc "
0 PIN_FLD_RESULTS ARRAY [0] allocated 20, used 10
1   PIN_FLD_POID POID [0] NULL poid pointer
1   PIN_FLD_ITEM_NO STR [0] NULL str ptr
1   PIN_FLD_NAME STR [0] NULL str ptr
1   PIN_FLD_ITEM_TOTAL DECIMAL [0] NULL pin_decimal_t ptr
1   PIN_FLD_DUE DECIMAL [0] NULL pin_decimal_t ptr
1   PIN_FLD_TRANSFERED DECIMAL [0] NULL pin_decimal_t ptr
1   PIN_FLD_EFFECTIVE_T TSTAMP [0] (0) <null>
1   PIN_FLD_CREATED_T TSTAMP [0] (0) <null>
1   PIN_FLD_ACCOUNT_OBJ POID [0] NULL poid pointer
1   PIN_FLD_EVENT_POID_LIST STR [0] NULL str ptr


The search returned 1612 records, and then CM crashed:

...
0 PIN_FLD_RESULTS ARRAY [1612] allocated 20, used 10
1   PIN_FLD_POID POID [0] 0.0.0.9 /item/cycle_forward 14971166407 9
1   PIN_FLD_ITEM_NO STR [0] "B9-56568837,771"
1   PIN_FLD_NAME STR [0] "Cycle forward"
1   PIN_FLD_ITEM_TOTAL DECIMAL [0] 40.21
1   PIN_FLD_DUE DECIMAL [0] 0
1   PIN_FLD_TRANSFERED DECIMAL [0] 0
1   PIN_FLD_EFFECTIVE_T TSTAMP [0] (1264744800) Fri Jan 29 00:00:00 2010
1   PIN_FLD_CREATED_T TSTAMP [0] (1264766019) Fri Jan 29 05:53:39 2010
1   PIN_FLD_ACCOUNT_OBJ POID [0] 0.0.0.9 /account 12066404891 47158
1   PIN_FLD_EVENT_POID_LIST STR [0] "0.0.0.9|/event/billing/item/transfer 257707948456980180 0"
E Fri May 21 15:56:07 2010 myhost cm4:15340 fm_psg_utils_init.c:112 1:mypc:CustomerCenter:0:AWT-EventQueue-0:58:1274478965:0
  CORE dump completed. cm:15340 terminated.


  Stack trace from CM core:

core 'core.155600_210510' of 15340: cm4
ff1a398c pin_poid_to_str (717a48, ffbf4c84, ffbf1b50, ffbfa4d0, 3c5c68, 2c00) + 2b4
ecf6cee8 fm_ar_get_action_items_find_alloc_for_bill_items (0, ffbfa4d0, 0, ed027218, 2d9c, 7000000) + 704
ecf68b90 fm_ar_get_action_items (9000000, ffbfa4d0, 6502f0, ffbfa514, 0, 1) + 3040
ecf65398 op_ar_get_action_items (ff078680, 7000000, 0, 40a6f0, ffbfa514, 0) + 180
ff161850 cm_pre_pcm_op (a000, 525, ffbfa444, 0, 40a6f0, ffbfa514) + 104c
ff17ace4 pcm_op_ex (3c1cf0, 525, 6218, 1, 40a6f0, ffbfa514) + 238
ff2845c4 __1cKPinContextD_op6MiIpknJpin_flist_rnIPinOwner4Cp1nIPinFlist___b_v_ (ffbfa97c, 525, 0, 40a6f0, ffbfa720, ffbfa4d0) + 78
ff284740 __1cKPinContextFopref6MiIrknHPinBase4CpnJpin_flist_nIPinFlist___rnIPinOwner4C2n0C____v_ (ffbfa97c, 525, 0, ffbfa734, ffbfa720, 40a6f0) + 28
edeeddc4 __1cbFfm_bill_utils_get_open_ar_items6FrnLPinObserver4CpvnKPinContext___rnLPinObserver4C0nHPinPoid___4rnIPinOwner4CpnJpin_flist_nIPinFlist___i_v_ (4, ffbfa710, ffbfa8c0, ffbfa7e8, edf0eb75, ffbfa720) + 148
edeeda2c fm_bill_utils_move_open_ar_item (edf0e9e0, ff36e694, ffbfa7e8, 0, ffbfa84c, ffbfa85c) + 460
edac8560 fm_cust_billinfo (2717, ffbfad54, 2717, 4d27f8, 3bd380, 0) + 1130
edac6c78 op_cust_billinfo (edb6d664, 9000000, 0, 0, 258, edb6d678) + 3dc
ff039a98 cm_custom (ff078680, ff03c5ec, 3a, 0, 0, ffbfb008) + 848
ff037594 cm_child (1000, ff072f60, 0, 2d4, 80, ff076a7c) + 10d8
ff042efc mainThread (ff075990, ff072f60, a, ee000044, 49100, ffbfb128) + 4ddc
000109b8 main (1, ffbfb944, ffbfb94c, 20c00, 0, 0) + 8
00010998 _start (0, 0, 0, 0, 0, 0) + 108

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms