Unable To Play Audio In OCSG 5.0 Using Parlayx 2.1 SIP Communication Service (Doc ID 1270754.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Communications Services Gatekeeper - Version: 5.0.0 and later   [Release: 5.0 and later ]
Information in this document applies to any platform.

Symptoms

Unable to play audio in OCSG5.0 using Parlayx 2.1 SIP Communication Service.

Configure MSCONTROL Factory to the Media Server and Parlayx 2.1 Communication Service. Then try to play Audio with Parlayx 2.1 SIP communication Service, the mobile can receive a call but no voice is playing.

Debug trace shows as below:

[MsProviderImpl-FixedThreadPool-1-thread-2] DEBUG com.bea.wlcp.wlng.plugin.context.RequestContextHelper - [setupPluginSouthContext] application instance group ID is null: AudioCallCdrContext.callConnected(..) (oracle.ocsg.plugin.audio_call.sip.south.call.AudioCallCdrContext)
[MsProviderImpl-FixedThreadPool-1-thread-2] DEBUG oracle.ocsg.plugin.audio_call.sip.south.call.AudioCallServlet - start play audio
[MsProviderImpl-FixedThreadPool-1-thread-2] DEBUG oracle.ocsg.plugin.audio_call.sip.south.call.AudioCallServlet - ending call: sip session id=sip-1n7ymdf694dzu
[MsProviderImpl-FixedThreadPool-1-thread-2] DEBUG com.bea.wlcp.wlng.plugin.context.RequestContextHelper - [setupPluginSouthContext] application instance group ID is null: AudioCallCdrContext.callReleased(..) (oracle.ocsg.plugin.audio_call.sip.south.call.AudioCallCdrContext)
[MsProviderImpl-FixedThreadPool-1-thread-2] DEBUG oracle.ocsg.plugin.audio_call.sip.south.call.AudioCallServlet - BYE sent

Cause

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