Open Order Error: Could Not Find Parent Index In FQN Map Even While Building Hanging Nodes

(Doc ID 1271275.1)

Last updated on SEPTEMBER 11, 2012

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 to 6.3.1 [Release 6.3]
Information in this document applies to any platform.

Symptoms

When user tried to accept the order using web client getting the error in nohup.log:

<27-Oct-2010 1:51:37,187 EDT PM> <INFO> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.web'> <Loading order /13991232 into order cache.>
<27-Oct-2010 1:51:37,250 EDT PM> <ERROR> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.web'> <Could not find parentIndex[95] in fqnMap>
<27-Oct-2010 1:51:37 o'clock PM EDT> <Error> <oms> <000000> <jboss.JBossOrderCacheManager: Could not find parentIndex[95] in fqnMap>
<27-Oct-2010 1:51:37,250 EDT PM> <ERROR> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.web'> <Could not find parentIndex[53] in fqnMap>
<27-Oct-2010 1:51:37 o'clock PM EDT> <Error> <oms> <000000> <jboss.JBossOrderCacheManager: Could not find parentIndex[53] in fqnMap>
<27-Oct-2010 1:51:37,250 EDT PM> <ERROR> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.web'> <Could not find parentIndex[95] in fqnMap even while buildingHanging nodes>
<27-Oct-2010 1:51:37 o'clock PM EDT> <Error> <oms> <000000> <jboss.JBossOrderCacheManager: Could not find parentIndex[95] in fqnMap even while buildingHanging nodes>
<27-Oct-2010 1:51:37,250 EDT PM> <ERROR> <jboss.JBossOrderCacheManager> <ExecuteThread: '13' for queue: 'oms.web'> <Caught exception adding value to cache fqn[null] value[HIGH] nodeId[10337] nodeIndex[1284958817763]>
org.jboss.cache.NodeNotExistsException: node null not found (gtx=GlobalTransaction:<null>:12, caller=Thread[ExecuteThread: '13' for queue: 'oms.web',5,Thread Group for Queue: 'oms.web'])

Cause

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