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Customer Center Is Unable To Show Events Associated With A Given Item (Doc ID 1271766.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 to 7.3.1.0.1 [Release 7.3.1]
Information in this document applies to any platform.
***checked for the relevance on 15th Oct 2013***

Symptoms

The reported issue is:

There are accounts wherein the SMS usage is around 10,000+ CDR. When customer tries to see the events associated with the given item, CC screen goes blank (Balance->Bill in Progress-> SMS). In production the same figure goes to 40,000+.

The issue occurs even if we set the following values:
- dm dm_bigsize 2147483647
- dm dm_shmsize 2147483647

Cause

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In this Document
Symptoms
Cause
Solution
References


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