When Accessing Attachments, Remote Users Getting Error UNKNOWN ERROR Due to Web Traffic Optimization Appliance (Doc ID 1271998.1)

Last updated on JULY 29, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.2.1.4 and later
Information in this document applies to any platform.

Symptoms

Remote Filemgr fails to initialize with authentication error:

File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Actual Message :; nested exception is:
org.xml.sax.SAXParseException: White spaces are required between publicId and systemId.



JavaClient errors:
- viewing attachment:
Errors: Failed to download "<filename>" because of the following reason: UNKNOWN ERROR
- adding attachment:
ErrorFile Uploader error: White spaces are required between publicid and systemid.


Changes

Introduced web traffic optimization device between Filemgr hosts and  application server.

No changes to the system configuration (admin data or application deployment data) just before the problem started occurring.

Cause

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