My Oracle Support Banner

Default Characteristic Value Not Created When Order Is Created in CCB (Doc ID 1272156.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


A Campaign is set-up to create person/account/premise characteristic with default char values.

An order is created for a customer but the characteristic value of the person characteristic on the new order is not populated with the default char value from the campaign. The characteristic value is just left blank.
(Seems like the default characteristic value is only created successfully if the characteristic entity setup on the campaign is for Order).


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.