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Default Characteristic Value Not Created When Order Is Created in CCB (Doc ID 1272156.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 and later
Information in this document applies to any platform.

Goal

A Campaign is set-up to create person/account/premise characteristic with default char values.

An order is created for a customer but the characteristic value of the person characteristic on the new order is not populated with the default char value from the campaign. The characteristic value is just left blank.
(Seems like the default characteristic value is only created successfully if the characteristic entity setup on the campaign is for Order).


Solution

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In this Document
Goal
Solution
References


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