Default Characteristic Value Not Created When Order Is Created in CCB (Doc ID 1272156.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.

Goal

A Campaign is set-up to create person/account/premise characteristic with default char values.

An order is created for a customer but the characteristic value of the person characteristic on the new order is not populated with the default char value from the campaign. The characteristic value is just left blank.
(Seems like the default characteristic value is only created successfully if the characteristic entity setup on the campaign is for Order).


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms