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Clarification Request cannot be sent after ASR order has been Due Date completed (Doc ID 1272778.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 and later   [Release: 6.0.15 and later ]
Information in this document applies to any platform.

Symptoms

The ASR order's Clarification Request is disabled for both the "Options" and "Right mouse click on order" menus when the order is Due Date complete.

"Options" menu

 

"Right click on order" menu

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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