Clarification Request cannot be sent after ASR order has been Due Date completed

(Doc ID 1272778.1)

Last updated on DECEMBER 29, 2010

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 and later   [Release: 6.0.15 and later ]
Information in this document applies to any platform.

Symptoms

The ASR order's Clarification Request is disabled for both the "Options" and "Right mouse click on order" menus when the order is Due Date complete.

"Options" menu

 

"Right click on order" menu

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms