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Policies and Best Practices for Working with Oracle Agile Support on API/SDK/PX/Web Service Topics (Doc ID 1272829.1)

Last updated on MAY 29, 2023

Applies to:

Oracle Agile PLM Framework - Version and later
Oracle Agile Product Collaboration - Version and later
Information in this document applies to any platform.


This document answers the following questions:


This document is intended for customers and partners developing or planning to develop customizations for Agile PLM using the available Agile APIs (e.g. SDK, PX, Web Services, etc).


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In this Document
 Which API topics does the Oracle Agile Support team assist with?
 Which API topics does the Oracle Agile Support team not assist with?
 What to do prior to opening a Service Request
 What to include in an API-related (e.g. SDK/PX) Service Request

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