Policies and Best Practices for Working with Oracle Agile Support on API/SDK/PX/Web Service Topics
(Doc ID 1272829.1)
Last updated on OCTOBER 13, 2017
Oracle Agile PLM Framework - Version 220.127.116.11 and later
Oracle Agile Product Collaboration - Version 18.104.22.168 to 22.214.171.124 [Release 9.3]
Information in this document applies to any platform.
This document answers the following questions:
- Which API topics does the Oracle Agile Support team assist with?
- Which API topics does the Oracle Agile Support team not assist with?
- What to do prior to opening a Service Request
- What to include in an API-related (e.g. SDK/PX) Service Request
This document is intended for customers and partners developing or planning to develop customizations for Agile PLM using the available Agile APIs (e.g. SDK, PX, Web Services, etc).
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.