Portal Error (WWC-00006) When Accessing AERS 4.6.2 (Doc ID 1272901.1)

Last updated on JANUARY 28, 2015

Applies to:

Adverse Event Reporting System - Version 4.6.2 and later
Information in this document applies to any platform.
***Checked for relevance on 30-May-2012***
***Checked for relevance on 28-Jan-2015***

Symptoms

When attempting to connect to AERS 4.6.2 the following error is being returned:
Internal error (WWC-00006)

Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception)
(WWC-41417)
An exception was raised when accessing the Oracle Internet Directory: 81: Can't contact LDAP server
Details
Operation: dbms_ldap.simple_bind_s
OID host: <hostname>
OID port number: 389
Entry DN: orclapplicationcommonname=portal.100503.163950.357036000,cn=portal,cn=products,cn=oraclecontext. (WWC-41743)

 

The oid.log files capture the following messages:

2010/09/27:09:45:00 * ServerListener :2 * ERROR : ServerListener : Max numbers of connections reached. Num Conns = 874, Max Conns = 874, Closing the connection.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms