Cannot Run Anything Through Converter and Designer Previews Do Not Work. Consistent File Conversion Errors Appear in the Error.log (Doc ID 1273117.1)

Last updated on DECEMBER 21, 2010

Applies to:

Oracle Legal Whitehill Enterprise - Version: 5.8.0 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

File Conversion Errors consistently appear in the error.log. Converter is unable to process any jobs and Designer errors when trying to create previews. If Word is re-installed and the SP3 is not applied, Whitehill works again. The problem occurs with the following setup:

- Server 2008 Standard 6.0.6002 SP2 Build 6002
- Word 2003 (11.8169.8172) SP3
- Whitehill Enterprise 5.8.0

The issue is reproducible with any source file and very severe as Whitehill becomes unusable.  Removing service packs from Microsoft Word would be a major security concern.

Cause

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