CCB Web Self Service Is Unable To Send Mail (Doc ID 1273131.1)

Last updated on DECEMBER 10, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.20 to 2.3.1 - Release: 1.5 to 2.3
Information in this document applies to any platform.

Goal


=== ODM Question ===

When Web Self Service (WSS)  attempts to send email, it fails with  error messages:


<Nov 12, 2010 11:45:15 AM CST> <Notice> <WebLogicServer> <BEA-000360> <Server started in RUNNING mode>
Email could not be sent due to error: Mail Server could not be found.
Email could not be sent due to error: java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Email could not be sent due to error: java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Email could not be sent due to error: java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Email could not be sent due to error: Mail Server could not be found.
<Nov 12, 2010 11:52:58 AM CST> <Error> <HTTP> <BEA-101020> <[ServletContext@61614674[app:root module:root path:/SelfService spec-version:null]] Servlet failed with Exception
java.lang.NullPointerException



Solution

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