Payment Upload Batch Problem With No Customer ID On CCB

(Doc ID 1273151.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.


Find when running payment upload batch (PUPL) over Pay Tender Staging records that does not have a Customer ID, the program selects the MAX (ACCT_ID) from CI_SA when cust_id = ' ' (since CUST_ID is not a nullable column). The payment is created and credited to the highest account_id in the SA table.


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