Account Balance Report Doesn't Add Product Type for Subscribers that aren't Having 'General Cash' Bucket

(Doc ID 1274103.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version: 2.4.0 and later   [Release: 2.4 and later ]
Information in this document applies to any platform.


When running the following sort of report from the SMS (Service Management System) screens, in the following menu :

Operator Functions
->Report Functions
-->Apps - CCS
--->Account balance Report (csv)

Here is a screen capture of this selection :


There are many records missing the product type tag (column 3) in the csv output file generated.

csv is a format in which values are coma-separated (CSV stands for Coma Separated Values). Column 3 in the sentence above means that the third value will be empty

The lines of the report which are affected are subscribers that do not have a bucket of type "General Cash". These subscribers will not have the product type reported in the CSV report.


None - This is a known issue with the software, this behavior is not randomly or seldomly happening, it is always the case.


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