Advanced Control Services (ACS) reports "ERROR: Fatal Engine Error" in slee_acs Log
(Doc ID 1274308.1)
Last updated on DECEMBER 14, 2017
Applies to:Oracle Communications Network Charging and Control - Version 2.4.0 and later
Information in this document applies to any platform.
All events which trigger to slee_acs running on the Service Logic Controller (SLC) will - if configured - always produce ACS EDRs (Event Data Records).
Likely symptoms include (but are not limited to):
- Fatal ACS Engine Errors - Fatal errors can happen during call processing and will result in no ACS EDR being produced irrespective of configuration. They are an indication that a call within ACS has ended in an unexpected manner.
- No ACS EDRs - Fatal ACS engine errors will always result in no ACS EDR being written for the failed call. This is less obvious than the errors in the slee_acs log.
- Incomplete Call Flows - Depending on where in the call flow the error occurs, signalling anomalies may also occur.
- In Open Services Development (OSD) versions 22.214.171.124 and earlier, osdInterface may core
This article will discuss possible circumstances which can cause these fatal errors and how to resolve them.
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