Control Server Abnormally Exists With ORA-01476 Divisor Is Equal To Zero

(Doc ID 1274592.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Communications ASAP - Version 5.2.4 and later
IBM AIX on POWER Systems (64-bit)
***Checked for relevance on 17-DEC-2013***
***Checked for relevance on 1-DEC-2015***
***Checked for relevance on 1-MAY-2017***


The Control Server exits abnormally causing an ASAP outage. The main error message is related to ORA-01476:

171912.203:197:PROG:System Event :1110:control/control/ctrl_svr/process.c

ASAP System Event: APP_STRT

Successful Local Startup of Server NCI_IBM1 (Generic NCI_IBM1), Pid 450622

> />171914.648:8:PROG:CT Message :1786:control/libasc/ctlib.c

CTRLIBM1: Msg 3 Layer 6 Origin 8 Severity 5

'ct_connect(): directory service layer: internal directory control layer error: Requested server name not found.'

> />171914.648:8:PROG:System Event :356 :control/control/ctrl_svr/process.c

ASAP System Event: SYS_ERR

Can't connect to possible slave control server 'CC00IBM1'

> />175307.898:41:PROG:ORACLE ERROR :1444:control/libasc/ocilib.c


175307.898:41:PROG:ORACLE ERROR :1448:control/libasc/ocilib.c

error message ORA-01476: divisor is equal to zero

ORA-06512: at "CTRLIBM1.CSP_SYSTEM_EVENT", line 49

ORA-06512: at line 1

> />175307.898:41:PROG:ASC_cprpcexec() :1178:control/libasc/ctlib.c

RPC CSP_system_event failed

> />175307.909:41:SHUT:ASC Write Event :1418:control/control/ctrl_svr/alarm.c

Error: RPC 'CSP_system_event' Failed




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