RPM Batches Do Not Run With Valid Username and Password: "AuthenticationFailedException" Occurs

(Doc ID 1275408.1)

Last updated on DECEMBER 11, 2016

Applies to:

Oracle Retail Price Management - Version 10.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 11-June-2013
Checked for relevance on 12-December-2016

Goal

When running the Retail Price Management (RPM) batches like newitemlocbatch, we encounter the following error:


11:27:29,007 ERROR [ServiceAccessorProxy] Cannot call service, com.retek.rpm.app.security.service.SecurityAppService, via the CommandExecutionService. Rethrowing exception of type: com.retek.platform.exception.RetekAccessorException
11:27:29,007 ERROR [RpmBatch] Batch process failed

<com.retek.rsm.app.security.service.AuthenticationFailedException>
<message>
No cause associated
</message>
<problem>[null, null, Invalid username/password, please try again.]</problem>
</com.retek.rsm.app.security.service.AuthenticationFailedException>

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms