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"No Credit" Announcement is not Played when Subscriber with Zero Balance Makes a Call (Doc ID 1276061.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Communications Network Charging and Control - Version 3.2.0 and later
Information in this document applies to any platform.


When a subscriber tries to make a call but their account has zero credit remaining, then the Service should play the subscriber an announcement informing them of that their balance is zero and they need to "top up" or recharge their account.

This article explains the Network Charging and Control (NCC) configuration needed to enable this functionality to work.


Misconfiguration, or modification of the following items could cause or introduce such a problem:

  1. The following section in the Service Management System (SMS) eserv.config file:

  2. The "Play Announcement if Zero Balance" check-box configuration item from the SMS management screens:
    • Services => ChargingMax => Wallet Management => Balance Types

  3. The "Balance Status" feature node in a Control Plan.


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In this Document
 Detect the configuration problem
 Verify the Balance Types defined in the eserv.config file
 Verify the Balance general configuration
 Verify the Control Plan Feature Node configuration
 Detect the problem from the slee_acs DEBUG
 Configure / Verify eserv.config
 Configure / Verify the Balance Type
 Configure Balance Status Control Plan node

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