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CL-APPCH Causing Threadpoolworker Jvm Error And Exit in CCB (Doc ID 1276133.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


We are using the CI_COPAC DB Process to copy over account data from environment to environment. When running CL-APPCH on a CI_COPAC difference query with specific accounts, immediately upon starting the batch processing, the threadpoolworker JVM exits with an Access Violation in CIPZCTJN.dll.


# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000007bc18ec, pid=4080, tid=3992
# Java VM: Java HotSpot(TM) 64-Bit Server VM (1.5.0_21-b01 mixed mode)
# Problematic frame:
# C [CIPZCTJN.dll+0x18ec]


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