ASAP Unable To Communicate With Objectel For All Work Orders (Doc ID 1276183.1)

Last updated on AUGUST 18, 2014

Applies to:

Oracle Communications ASAP - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms

The ASAP server was unable to communicate to Objectel for all the orders, the exact issue from the logs was:

1 : appl_cd = ISP_SU01
2 : file = sys_if/libasccomm/mpm_funcs.c
3 : reason = WO: , Router Detected Port EOF/Hangup on Port 9. Disconnecting from Port
4 : line = 1231
5 : event = SYS_ERR
6 : event_log = 1


After this error message, all the orders were failing (in our application, we use Objectel ASDL as the first ASDL for all the orders, which will open a project in Objectel). In all the other orders, we saw a common line:

001806.908:17: LOW:Add Param :1066:sarm/libnep/cmd_proc.c
Replacing an Existing Comm Param 'HOST_IPADDR=127.0.0.1' with 'HOST_IPADDR=<IP ADDRESS>'


which was changing the IP address to <IP ADDRESS>, hence ASAP was trying to open a telnet connection to <IP ADDRESS>, instead of 127.0.0.1 which was not happening due to incorrect login credentials for <IP ADDRESS>

From diag:

No Comm Param for 'GR_WAIT_TIMEOUT'. Using Default Value '180.0'
>> 024322.389:17: LOW:Add Param :1066:sarm/libnep/cmd_proc.c
Replacing an Existing Comm Param 'HOST_NAME=PE' with 'HOST_NAME=PE'
>> 024322.390:17: LOW:Add Param :1066:sarm/libnep/cmd_proc.c
Replacing an Existing Comm Param 'HOST_IPADDR=127.0.0.1' with 'HOST_IPADDR=<IP ADDRESS>'
>> 024322.390:17: LOW:Get Comm Param :957 :sarm/libnep/cmd_proc.c
Found Comm Param: 'SOCKET_CLIENT=C'
>> 024322.390:17: LOW:Get Comm Param :957 :sarm/libnep/cmd_proc.c
Found Comm Param: 'HOST_NAME=PE'
>> 024322.390:17: LOW:Get Comm Param :957 :sarm/libnep/cmd_proc.c
Found Comm Param: 'HOST_IPADDR=<IP ADDRESS>'
>> 024322.390:17: LOW:Get Comm Param :957 :sarm/libnep/cmd_proc.c
Found Comm Param: 'PORT=23'>>>>>>>>>>>>

Cause

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