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Service Purchase Problem (Doc ID 1276294.1)

Last updated on OCTOBER 21, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Purpose


To provide the solution on system hangs when a parent account with 4000+ child accounts is trying to purchase a service.

A parent account has 4000+ non-paying child accounts, while moving single individual account under this parent account using PCM_OP_BILL_GROUP_ADD_MEMBER it is running for more than 2+ hours.
On monitoring the database it doesn't seems to have any offensive SQL's or bottlenecks on db side. Most of the time cm is running and consuming high CPU.

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In this Document
Purpose
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