PPM Website Is Unavailable Or Does Not Permit Logon (Doc ID 1277444.1)

Last updated on JUNE 12, 2017

Applies to:

Primavera Portfolio Management - Version 6.0 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Mon-YYYY***

Symptoms


Environment is inaccessible.
All users are unable to log on.
PPM services fail to start.

Error in the ProSight log file states the following:


Error shown in an attempt to log in:

Version: 7.5.7960
File name: /prosight/navigation/dologin.aspx
Stack trace: at ProSight.Portfolios.Server.Presentation.Utilities.Transaction.startTransactionContext(DBWrapper DBWrap)
at invoker0.Invoke(Object , Object[] )
at Microsoft.JScript.JSMethodInfo.Invoke(Object obj, BindingFlags options, Binder binder, Object[] parameters, CultureInfo culture)
at Microsoft.JScript.LateBinding.CallOneOfTheMembers(MemberInfo[] members, Object[] arguments, Boolean construct, Object thisob, Binder binder, CultureInfo culture, String[] namedParameters, VsaEngine engine, Boolean& memberCalled)
at Microsoft.JScript.LateBinding.Call(Binder binder, Object[] arguments, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParameters, Boolean construct, Boolean brackets, VsaEngine engine)
at Microsoft.JScript.LateBinding.Call(Object[] arguments, Boolean construct, Boolean brackets, VsaEngine engine)
at ASP.navigation_dologin_aspx.startTransactionContext()
at ASP.navigation_dologin_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.Page.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Error code: -1
Error Reason: In startTransactionContext: Could not create ctxID.
Exception: System.TypeInitializationException: The type initializer for 'ProSight.Portfolios.BusinessLogic.Infrastructure.Caches.psMessageHandler' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at ProSight.Portfolios.BusinessLogic.Infrastructure.Caches.psCachesManager.validateWriteThroughCachesWereLoaded()
at ProSight.Portfolios.BusinessLogic.Infrastructure.Caches.psMessageHandler..cctor()
--- End of inner exception stack trace ---
at ProSight.Portfolios.BusinessLogic.Infrastructure.Caches.psMessageHandler.processMessages(Boolean iMustProcess)
at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psTransactionContextObj.create(Boolean iCheckCacheMessages, Boolean iForceCheckCacheMessage, Int32 iTransactionIsolationLevel, Int32 iTransactionMode)

Cause

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