Customer Information Audit Portal Does Not Capture Audit Data For Objects Created In Sales And Marketing (Doc ID 1277460.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 to 2.3.1 - Release: 2.3 to 2.3
Information in this document applies to any platform.

Symptoms

When an object is created in Sales and Marketing (i.e. premise), the Customer Information Audit Portal shows no record of the object being created. If the premise is created manually, the Customer Information Audit Portal does contain record of this.

Cause

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