How Bill Level Adjustment Work When A Partial Payment Is Made For The Parent Account.

(Doc ID 1278274.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.1 to 7.4.0.0.0 - Release: 7.3.0 to 7.4.0
Information in this document applies to any platform.

Goal

Create two products.
Parent product - Scaled Amount - 200 and Tax 10%.
Child Product - Scaled Amount - 100 and Tax 10%.

On Aug 01,2010,
Create an account with the parent product. Bill in progress 220(200+20).
Create an account with the child product and associated the parent account to this. Bill in progress 110(100+10).

On Sept 01,2010, run the billing.
Now total balance is 660(440(parent)+220(child)).
Using Payment Tool make payment only for the parent account and excluding tax i.e. 400.
Now Balance changes to 260 (40(Tax of parent account)+220(Amount+Tax of Child Account)).

The following can be observed while making Account Level Adjustment and Bill Level Adjustment.

Note: All the below adjustments are made with Tax Treatment as Include Taxes in the adjustments.

Scenario 1: When making Bill level adjustment for the whole amount
i.e. 260, the following error is observed:
Error: The existing positive bill due is becoming negative.

Scenario 2: When making adjustment for only the child account
i.e. 220, the following error is observed:
Error: The existing positive bill due is becoming negative.

Also while making an adjustment using percentage:
If the adjustment is made less than 100% then adjustment is calculated based on 220, and when an adjustment if made for 100% then the adjustment is done for the whole 260

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms