Adding " (ampersandquot;) into the PSR order notes causes the order to not display properly (Doc ID 1278295.1)

Last updated on JANUARY 10, 2011

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16 - Release: 6.0.15 to 6.0.16
Information in this document applies to any platform.

Symptoms

Strange behavior when inserting " (ampersandquot;) into the text of a note in the PSR order. When insert the following "This is a test to insert " a quote " it works fine" but if you add a carriage return (hit enter key) to this then it replaces the text with the notes_text found on the notes table where the note_id=0 (select notes_text from notes where note_id=0).  Then if you add a new note with " it corrupts the order notes and you receive the reported errors.


Item '?????' in column "user" does not pass validation

                               then

Item validation error on IMPORT. Continue IMPORT?

                               click Yes

Item '?????' in column "user" does not pass validation

                               then

Item validation error on IMPORT. Continue IMPORT?

                               click Yes

Keeps looping if you click Yes on the above message

Cause

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