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Critical Error Message ERR_CUSTOMER_ACCOUNT_NOT_FOUND During Batch Re-Rating (Doc ID 1279468.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

While running batch re-rating (using a dedicated set of BACKOUT & RERATE Pipelines), a critical error message is continuosly raised from DAT_AccountBatch in Pipeline manager process log :


No additional errors are raised in Pipeline logs, nor reject EDRs were found, but because the error is critical, it can't be disabled and a large amount of disk space is taken up from logs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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