Critical Error Message ERR_CUSTOMER_ACCOUNT_NOT_FOUND During Batch Re-Rating
Last updated on SEPTEMBER 15, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Checked for relevance on 06-May-2015.
While running batch re-rating (using a dedicated set of BACKOUT & RERATE Pipelines), a critical error message is continuosly raised from DAT_AccountBatch in Pipeline manager process log :
No additional errors are raised in Pipeline logs, nor reject EDRs were found, but because the error is critical, it can't be disabled and a large amount of disk space is taken up from logs.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms