Critical Error Message ERR_CUSTOMER_ACCOUNT_NOT_FOUND During Batch Re-Rating (Doc ID 1279468.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.
Checked for relevance on 06-May-2015.

Symptoms

While running batch re-rating (using a dedicated set of BACKOUT & RERATE Pipelines), a critical error message is continuosly raised from DAT_AccountBatch in Pipeline manager process log :

07.12.2010 18:11:37 server ifw IFW CRITICAL [T:135] 40009 - (ifw.DataPool.CustomerData.Module) ERR_CUSTOMER_ACCOUNT_NOT_FOUND | Customer Account not found.


No additional errors are raised in Pipeline logs, nor reject EDRs were found, but because the error is critical, it can't be disabled and a large amount of disk space is taken up from logs.

Cause

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