Very Slow Response Times When Opening And Saving A Crf In Rdc Onsite (Doc ID 1283551.1)

Last updated on JANUARY 21, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.

Symptoms


=== ODM Issue Clarification ===

ISSUE:
---------
Poor performance opening and saving a CRF. Sometime the error "XMLHttp required failed: 500 (Internal Server Error)" is displayed.

STEPS TO REPRODUCE:
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Login to RDCOnsite -> Select the correct Study and Site -> Click on Casebooks -> Click on Go -> Click CRF -> Wait Approximately 1 minute -> Close CRF

Cause

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