Order Satisfied No Rule - Cannot Start Process

(Doc ID 1285995.1)

Last updated on OCTOBER 01, 2016

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 and later
Information in this document applies to any platform.
Relevance reviewed Oct 1, 2016

Symptoms

When the automated plugin task is being called in the OSM process flow, get the

<Error> <oms.core> <600129> <SQL Exception 20,001 : ORA-20001: Order satisfied no rule. Cannot start process.

<Jan 19, 2011 10:49:43 AM CST> <Error> <oms.automation> <700023> <An automation exception has occurred At AutomationDispatcherImpl.runAutomator:/automation/plugin/internal/task/MTSA_APEX_OSM_CORE_CART/1.0/Check_For_Delete_OTA_Service_Features/do , the reason is :com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: com.mslv.oms.handler.OrderSatisfiedNoRuleException: ORA-20001: Order satisfied no rule. Cannot start process. order id = 65. Cannot start flow.
ORA-06512: at "ORDERMGMT_DEV02.ERROR_MSG", line 8
ORA-06512: at "ORDERMGMT_DEV02.OM_WF_API", line 2629
ORA-06512: at "ORDERMGMT_DEV02.OM_WF_API", line 3259

Cause

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