Getting Errors Frm-40735 And Ora-01850 In Help->About

(Doc ID 1286240.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical - Version: 4.6.0 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms


=== ODM Issue Clarification ===



You are attempting access on line help with the following navigation:
HELP > ABOUT .

After clicking one of the three tabs the following errors are presented:

ERROR MESSAGES: FRM-40735 WHEN-NEW-FORM-INSTANCE trigger raised unhandled exception ORA-01850



This is described in "OLSA 4.6.x and 4.7.x Known Install and Configuration Issues" (Doc ID 386941.1)


OLSA 4.6.x and 4.7.x Known Install and Configuration Issues
Get errors FRM-40735 and ORA-01850 in HELP->ABOUT
OC 4.6, TMS 4.6.x

After installing you may get the above errors in the About page. The case of this error is the formatting of the timestamp added to the OPA_HOME/product/productrel.properties file. The timestamp may be corrected manually to resolve the error.



Pressing the >> button reveals the following:

System Variables:
BLOCK_STATUS = QUERY
CURSOR_BLOCK = TMS_CLIENT
CURRENT_FORM = OPAABOUT
CURSOR_RECORD = 1
LAST_RECORD = TRUE

When you navigate past the error message the form is presented, but the information is no longer presented.

Cause

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