AIA/BRM: ERR_BAD_READ In AIA After the System Idles For a While

(Doc ID 1287765.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Initial orders for account creation work fine. After letting the system idle for sometime, a user is seeing the ERR_BAD_READ in AIA. After restarting the oc4j server and then the order goes through on resubmit.

The error shows as below:

“Caused by: com.oracle.bpel.client.BPELFault: faultName: {{http://schemas.oracle.com/bpel/extension}remoteFault}
messageType: {{http://schemas.oracle.com/bpel/extension}RuntimeFaultMessage}
parts: {{code=<code>7</code>,summary=<summary>file:/opt/app/soad1/product/10.1.3.1/OracleAS_2/bpel/domains/default/tmp/.bpel_SyncCustomerPartyListBRMCommsProvABCSImpl_1.0_ba88d2f39dc835a44b4004a775135eb5.tmp/BRMCUSTServiceRef.wsdl [ BRMCUSTService_ptt::PCM_OP_CUST_COMMIT_CUSTOMER(PCM_OP_CUST_COMMIT_CUSTOMER_inputFlist,PCM_OP_CUST_COMMIT_CUSTOMER_outputFlist) ] - WSIF JCA Execute of operation 'PCM_OP_CUST_COMMIT_CUSTOMER' failed due to: Location=PCP ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0.
; nested exception is:
ORABPEL-00000
Location=PCP ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0.
</summary>,detail=<detail>BRM-ERR_BAD_READ</detail>
}}

at com.collaxa.cube.engine.ext.wmp.BPELActivityWMP.createBPELFault(BPELActivityWMP.java:486)
at com.collaxa.cube.engine.ext.wmp.BPELThrowWMP.__executeStatements(BPELThrowWMP.java:49)
at com.collaxa.cube.engine.ext.wmp.BPELActivityWMP.perform(BPELActivityWMP.java:199)
at com.collaxa.cube.engine.CubeEngine.performActivity(CubeEngine.java:3714)
at com.collaxa.cube.engine.CubeEngine.handleWorkItem(CubeEngine.java:1657)
... 81 more”

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms