AIA/BRM: ERR_BAD_READ In AIA After the System Idles For a While

(Doc ID 1287765.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0]
Information in this document applies to any platform.


Initial orders for account creation work fine. After letting the system idle for sometime, a user is seeing the ERR_BAD_READ in AIA. After restarting the oc4j server and then the order goes through on resubmit.

The error shows as below:

“Caused by: faultName: {{}remoteFault}
messageType: {{}RuntimeFaultMessage}
parts: {{code=<code>7</code>,summary=<summary>file:/opt/app/soad1/product/ [ BRMCUSTService_ptt::PCM_OP_CUST_COMMIT_CUSTOMER(PCM_OP_CUST_COMMIT_CUSTOMER_inputFlist,PCM_OP_CUST_COMMIT_CUSTOMER_outputFlist) ] - WSIF JCA Execute of operation 'PCM_OP_CUST_COMMIT_CUSTOMER' failed due to: Location=PCP ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0.
; nested exception is:
Location=PCP ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0.

at com.collaxa.cube.engine.ext.wmp.BPELActivityWMP.createBPELFault(
at com.collaxa.cube.engine.ext.wmp.BPELThrowWMP.__executeStatements(
at com.collaxa.cube.engine.ext.wmp.BPELActivityWMP.perform(
at com.collaxa.cube.engine.CubeEngine.performActivity(
at com.collaxa.cube.engine.CubeEngine.handleWorkItem(
... 81 more”


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