General Questions Asked for All Oracle Retail Integration Bus (RIB) Service Requests (Doc ID 1290518.1)

Last updated on APRIL 26, 2016

Applies to:

Oracle Retail Integration Bus - Version 11.0 and later
Information in this document applies to any platform.
Checked for relevance on September 19th, 2014

Goal

The following is a list of all general questions asked by Support personnel before beginning diagnosis of an Oracle Retail Integration Bus (RIB) Service Request.    Customers logging such Service Requests should be prepared to provide detailed answers to all items, or explanations as to why such information is not available.  Attention to these matters will greatly improve the speed with which problems are identified and resolved.

Solution

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