Get File from DFM Server Results in Error "File Manager for User XXX is Down" (Doc ID 1291605.1)

Last updated on JULY 20, 2015

Applies to:

Oracle Agile Product Collaboration - Version 9.2.2.4 and later
Information in this document applies to any platform.

Symptoms

When trying to "GET" a file from the DFM file manger it is not possible to get a file.
View a file in AutoVue is working also on the DFM site. The same configuration works on main file manger.

EXPECTED BEHAVIOR
Expect to be able to get the files on both file manager

STEPS
The issue can be reproduced at will with the following steps:
1. Login as a user with preferred file manager DFM
2. Navigate to an attachment, Get a file > File cannot be retrieved
3. Open the file in AutoVue, the file is displayed.

Changes

Upgrade from 9.2.2.2 to 9.2.2.4

Cause

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