CCB - Unable to update an Account that has an Active Recurring charge SA if SA Type is also Eligible for Budget
(Doc ID 1293574.1)
Last updated on JULY 27, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
When trying to add an alert to the Account, an error is encountered.
All SAs must have a budget amount.
When account is on budget, all eligible agreements must have a budget amount.
When trying to put account on budget or renew budget, all eligible service agreements must have a new budget amount.
If you need support, please supply the following info to system support:
Message number: 3 37402
Call sequence: CIPCBUDL:CIPACCP
When account is on budget, all eligible agreements must have a budget amount.
When trying to put account on budget or renew budget, all eligible service agreements must have a new budget amount.
If you need support, please supply the following info to system support:
Message number: 3 37402
Call sequence: CIPCBUDL:CIPACCP
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |