How To Troubleshoot Internet Explorer Error 500 when Accessing MDO

(Doc ID 1294087.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Oracle Retail Markdown Optimization - Version 4.0 and later
Information in this document applies to any platform.
Updated for relevance 22-April-2013.

Goal

When some users try to open a worksheet or use What If in the Oracle Retail Markdown Optimization (MDO) application, they receive the error:

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request

The Error 500 may appear intermittently.  It may only appear for some users but not all.

Solution

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