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How To Troubleshoot Internet Explorer Error 500 when Accessing MDO (Doc ID 1294087.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Retail Markdown Optimization - Version 4.0 and later
Information in this document applies to any platform.


When some users try to open a worksheet or use What If in the Oracle Retail Markdown Optimization (MDO) application, they receive the error:

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request

The Error 500 may appear intermittently.  It may only appear for some users but not all.


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