Multipass Template Job Does Not Complete, Error Log Shows: "Word cannot complete the save due to a file permission error" (Doc ID 1294651.1)

Last updated on FEBRUARY 28, 2011

Applies to:

Oracle Legal Whitehill Enterprise - Version: 5.6.0 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

When a template saves a multipass pass source file into the source folder (see <Document 1147583.1> for more information on multipass templates), sporadically source files are being deleted.  The activity log and error log show the following error messages:

Activity Log

13-Dec-2010 11:17:51.16 ; ~WRD0815.tmp ; 0 ; The file size remained 0. Tried 0 times. The file was deleted. ;

Error. Log

12-13-2010 11:17:49 File sourcefile_2632.whi Being processed by First Pass Single.wex
12-13-2010 11:17:51 Error saving file. Now attempting to save as Word '97 document. Error:1391 - Word cannot complete the save due to a file permission error. (\\...\WH_Source\Single_001.txt)
12-13-2010 11:17:51 File recovered. Saved at \\eliteapp1\WH_Source\Single_001.txt in Word '97 format.
12-13-2010 11:17:51 Microsoft Word file created at location \\eliteapp1\WH_Source\Single_001.txt

Cause

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