Outlook Connector - Personal Address book not working with Convergence1 ABS (Doc ID 1295804.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 1.0 to 1.0 [Release 1.0]
Oracle Communications Connector for Microsoft Outlook - Version 7.3 and later
Information in this document applies to any platform.
***Checked for relevance on 11-11-2013***

Symptoms

Outlook Connector will fail to make an successful address book connection.

End user experience

The Outlook Connector user will see an error: "unable to establish a session with Address Book Server". The same user, logged into Convergence, will access Address Books problem-free.

Log analysis

No error will be logged in the iwc.log.

An error will be logged in SJOC.log.

01/13/2011 16:52:48.314 (0x14ec) {XAbp } [Debug ]: POST url= http://my.domain/iwc/svc/wabp/login.wabp?now=1294948368

01/13/2011 16:52:48.423 (0x14ec) {XAbp } [Debug ]: GET url= http://10.11.25.123/iwc/svc/wabp/get_defaultbook.wabp;jsessionid=0ef4bfafcdbf2010687ec7a4d462?now=1294948368&token=z5rWBiCAAc

01/13/2011 16:52:48.470 (0x14ec) {XAbp } [Error ]: *** GET failed url= http://my.domain/iwc/svc/wabp/get_defaultbook.wabp;jsessionid=0ef4bfafcdbf2010687ec7a4d462?now=1294948368&token=z5rWBiCAAc

01/13/2011 16:52:48.470 (0x14ec) {XAbp } [Error ]: *** GET failed with 290

01/13/2011 16:52:48.470 (0x14ec) {XAbp } [Error ]: *** GET response = <?xml version="1.0" encoding="UTF-8" ?>
<wabp errorcode="290" rawmsg="Invalid Command." />


Changes

This problem affects only Convergence 1 patch-10. This was the patch level provided in Communcations Suite 7 (original). Customers could encounter this problem in several ways:

Cause

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