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Init WO Type field in Work Request is not being populated based on Work Request Authority Business Rule (Doc ID 1296881.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

3 users:- A, B and C.

Work Request Authority Business Rule settings:

for A the business rule setting is done as "Regular and Planning".

for B the business rule setting is done as " Emergency and Active"

for C it is done as " Regular and Active".

However, the Init WO type default is common for all i.e. "Regular" but the Status is Different when the users create a Work Request.

Cause

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In this Document
Symptoms
Cause
Solution
References


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