Overpayment SAs Not Closed (Doc ID 1297615.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.0.5 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Goal

Overpayment SAs with a balance of zero become stopped but never automatically move to closed status. It is needed to have the Overpayment SAs with a balance of zero in closed status after running SAACT.

Steps to Reproduce:
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Have an account with all SAs balanced to zero
Make a payment - will create an overpayment SA in pending start status
Add an adjustment to bring the balance of the overpayment SA to zero
Run SAACT
Overpayment SA is changed to status Stopped but not Closed.


Solution

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