AIA Is Getting Error While Creating Accounts In BRM As Connection Lost From BRM (Doc ID 1297823.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 and later
Information in this document applies to any platform.
Checked for relevance on 24-Oct-2012.
Checked for relevance on 24-Apr-2014

Symptoms

BRM/AIA connectivity issue is causing Order Resubmission fail. Basically, Order submitted from CRM AIA should create paying account (BAN) and non-paying account (SAN) in pair, but it creates only BAN in BRM, and AIA is getting an error as connection lost which is making the issues as the Paying account created in BRM but SANs not.  Current workaround is a manual clean-up the BAN account and resubmit the order.

Logs from AIA console:

<corecom:Application xmlns="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/EBO/SalesOrder/V1" xmlns:cpartyebo="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/EBO/CustomerParty/V1" xmlns:sordcustebo="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/Custom/EBO/SalesOrder/V1" xmlns:telcocstmrprtycust="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/Custom/EBO/CustomerParty/V1"
xmlns:aia="http://www.oracle.com/XSL/Transform/java/oracle.apps.aia.core.xpath.AIAFunctions"
xmlns:sordebo="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/EBO/SalesOrder/V1"
xmlns:xref="http://www.oracle.com/XSL/Transform/java/oracle.tip.xref.xpath.XRefXPathFunctions"
xmlns:telcosord="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/EBO/SalesOrder/V1"
xmlns:telcocustmr="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/EBO/CustomerParty/V1" xmlns:telcocom="http://xmlns.oracle.com/EnterpriseObjects/Industry/Telco/Common/V1">
<corecom:ID>SEBL_01</corecom:ID>
<corecom:Version>8.0</corecom:Version>
</corecom:Application>
</corecom:SenderReference>
</corecom:EBMReference>
<corecom:FaultNotification>
<corecom:ReportingDateTime>2010-10-28T15:50:05-04:00</corecom:ReportingDateTime>
<corecom:CorrectiveAction/>
<corecom:FaultMessage>
<corecom:Code xmlns="" xmlns:def="http://www.w3.org/2001/XMLSchema" xsi:type="def:string" xmlns:xsi="');" href="http://www.w3.org/2001/XMLSchema-instance%22/>"
name="contextTextUrl_1288724735329" target="_blank" oncontextmenu="" title="Click (or CTRL+Click if using Firefox) to view">http://www.w3.org/2001/XMLSchema-instance"/>
<corecom:Text>file:/aiaapp/oracle/product/10.1.3/OracleAS_1/bpel/domains/default/tmp/.bpel_CreateCustomerPartyPortalProvABCSImpl_1.0_0611c65f0a592c4cb
f8df963e44fd557.tmp/BRMCUSTServiceRef.wsdl [ BRMCUSTService_ptt::PCM_OP_CUST_COMMIT_CUSTOMER(PCM_OP_CUST_COMMIT_CUSTOMER_inputFlist,PCM_OP_CUST_COMMIT_CUSTOMER
_outputFlist) ] - WSIF JCA Execute of operation 'PCM_OP_CUST_COMMIT_CUSTOMER' failed due to: Connection to BRM failed, error code: Location=PCP ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0; nested exception is:
javax.resource.spi.CommException: Connection to BRM failed, error code: Location=PCP
ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0</corecom:Text>
<corecom:Severity/>
<corecom:Stack>javax.resource.spi.CommException: Connection to BRM failed, error code: Location=PCP ErrMsg=ERR_BAD_READ ErrStr=ERR_BAD_READ Field=UnknownField0 RecID=0</corecom:Stack>
</corecom:FaultMessage>
<corecom:FaultingService>
<corecom:ID>CreateCustomerPartyPortalProvABCSImpl</corecom:ID>
<corecom:ImplementationCode>BPEL</corecom:ImplementationCode>
<corecom:InstanceID>6380055</corecom:InstanceID>
</corecom:FaultingService>
</corecom:FaultNotification>
</Fault>
}}

at com.collaxa.cube.engine.ext.wmp.BPELActivityWMP.createBPELFault(BPELActivityWMP.java:478)
at com.collaxa.cube.engine.ext.wmp.BPELReplyWMP.__executeStatements(BPELReplyWMP.java:130)



There is no CM and DM log files. There is no CM nor DM core file either.

Software version:
BRM 7.3.1
AIA 2.0.1

Cause

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