V2.2 Service Pack 10 Patch 9817407 Required Manual Steps on Tomcat Environment. (Doc ID 1298094.1)

Last updated on FEBRUARY 22, 2011

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 and later   [Release: 2.3 and later ]
Information in this document applies to any platform.

Goal


=== ODM Question ===

Patch 9817407 introduced two new files, query-11.1.1.3.0.jar and xmlparserv2-11.1.3.0.jar. They exist in the following folders:

%SPLEBASE%\splapp\standalone\lib
%SPLEBASE%\splapp\businessapp


After starting CC&B on Tomcat the following error is displayed in the dashboard area.

java.lang.NoClassDefFoundError: oracle/xml/jaxp/JXDocumentBuilderFactory
com.splwg.base.support.scripting.DataAreas.<init>(DataAreas.java:46)
com.splwg.base.support.scripting.DataAreasBuilder.create(DataAreasBuilder.java:29)


Solution

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