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V2.2 Service Pack 10 Patch 9817407 Required Manual Steps on Tomcat Environment. (Doc ID 1298094.1)

Last updated on OCTOBER 04, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Goal


=== ODM Question ===

Patch 9817407 introduced two new files, query-11.1.1.3.0.jar and xmlparserv2-11.1.3.0.jar. They exist in the following folders:

%SPLEBASE%\splapp\standalone\lib
%SPLEBASE%\splapp\businessapp


After starting CC&B on Tomcat the following error is displayed in the dashboard area.



Solution

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In this Document
Goal
Solution
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