My Oracle Support Banner

SUPP cancel PSR order for NPOUT telephone number and receive SP_CLEC_SO_RECON_DVR failed Change not allowed (Doc ID 1299110.1)

Last updated on OCTOBER 24, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Oct-2012***

Symptoms

Have an inservice telephone number (TN) that was is of type NPOUT.  Created a disconnect PSR order for the NPOUT and placed the PendDisc TN on a new PSR to place the TN inservice as a type of WTN (winback scenario).  Customer changes mind so the WTN new service PSR order is successfully SUPP canceled. When try to SUPP cancel the disconnect PSR order for the NPOUT, receive the following stored procedure error "Procedure SP_CLEC_SO_RECON_DVR failed "Change not allowed. You cannot make a change to XXXXXXXXXX. The telephone umber status conflicts with a status currently implemented."

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.