Point-Of-Service Client Application Freezing Due To Hung Printer (Doc ID 1299704.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Sep-2014***

Symptoms

POS client froze for 3 minutes during an item lookup transaction. When the register froze, the cashier did an ALT-TAB to confirm that other applications were accessible. The ALT-TAB worked but the screen repainted very slowly. They ALT-TAB'ed back to the Point-Of-Service(POS) application and the top of the window said "(Not Responding)".

Cause

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