Email Not Being Sent, Alerts Not Working (Doc ID 1299962.1)

Last updated on JANUARY 17, 2017

Applies to:

Primavera Portfolio Management - Version 7.5 and later
Information in this document applies to any platform.
Checked for relevance on 27-Jan-2014

Symptoms

The automated email alerts are not working.

From ProSight log:
<Trace Type="Error" Time="2/28/2011 14:45:33.568" Class="psTriggerSendEmail" Method="handle" Process="prosightService.exe (3820)" Client="">
e-mail message could not be sent
&ltException&gt
System.Net.Mail.SmtpException: Failure sending mail. ---&gt System.Net.WebException: Unable to connect to the remote server ---&gt System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6, Int32 timeout)
at System.Net.PooledStream.Activate(Object owningObject, Boolean async, Int32 timeout, GeneralAsyncDelegate asyncCallback)
at System.Net.PooledStream.Activate(Object owningObject, GeneralAsyncDelegate asyncCallback)
at System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout)
at System.Net.Mail.SmtpConnection.GetConnection(String host, Int32 port)
at System.Net.Mail.SmtpTransport.GetConnection(String host, Int32 port)
at System.Net.Mail.SmtpClient.GetConnection()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
--- End of inner exception stack trace ---
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at ProSight.Portfolios.Infrastructure.SystemObject.psMail.send(MailMessage iMail)
at ProSight.Portfolios.Infrastructure.SystemObject.psMail.sendPsMailMessage(psMailMessage iMail)
at ProSight.Portfolios.BusinessLogic.TS.TransactionalScenarioInterface.psTSIMail.SendEmailNoException(Int32 iUserID, psMailMessage iMailMessage)
at ProSight.Portfolios.Services.Service.psEventHandler.psTriggerSendEmail.handle()
&lt/Exception&gt
</Trace>

From server's application log:
Blocked by port blocking rule (Anti-virus Standard Protection:Prevent mass mailing worms from sending mail).

Cause

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