Getting “Unable to connect to the database. Please contact your database administrator.” Error When Trying To Login To Argus Insight (Doc ID 1300184.1)

Symptoms

Getting “Unable to connect to the database. Please contact your database administrator.” error when trying to login to Argus Insight

Error:
Logs the following error in Relsys\Insight\bin\log folder:
10/27/2010 5:37:52 PM Error in 'modMain::InitDB' 0 - - Error No. :- -2147467259, Error Description :- ORA-01017: invalid username/password; logon denied :: Error Line Number: 0
10/27/2010 5:37:52 PM Error in 'modMain::InitDB' -2147467259 - ORA-01017: invalid username/password; logon denied - Error No. :- -2147467259, Error Description :- ORA-01017: invalid username/password; logon denied :: Error Line Number: 180
10/27/2010 5:37:52 PM Error in 'modMain::InitDB' -2147467259 - ORA-01017: invalid username/password; logon denied - Error No. :- -2147467259, Error Description :- ORA-01017: invalid username/password; logon denied :: Error Line Number: 180
10/27/2010 5:37:52 PM Error in 'modMain::GetData' 440 - OIP-04148: Unable to obtain a free database object from the pool - SQL: Select Value,Key From CMN_PROFILE Where Upper(Key) IN ('PERCEPTIVE_OWNER' ,'PERCEPTIVE_PASSWORD') And Upper(Section) = 'DATABASE' :: Error Line Number: 40
10/27/2010 5:37:52 PM Error in 'modMain::GetData' 440 - OIP-04148: Unable to obtain a free database object from the pool - SQL: SELECT PKG_LOGIN.f_decrypt_

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.