MetaSolv Crashes with "Error 2" When You Attempt To Pull Contact Info On An InService TN From a Completed PSR (Doc ID 1300505.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution Software (tbs.exe) crashes when you attempt to pull Contact info on an InService TN from a completed PSR.

The tbs.exe application crashes with an "Error 2" when you attempt to pull up Contact Info on an InService TN from a completed or order finished PSR order.

1.  Query for and open a PSR order that has TN's and is in a Finished status
2.  Click on the "View Telephone Numbers" and select an InService TN
     Telephone Numbers page opens
3.  Click on "Inventory and Assign" tab 
4.  Under "Assignment" tab right click on the TN
5.  Click on the "Contact Info" tab.
     The "No contact information is available" message pops up.
6.  Click "OK" and the app crashes with a Error 2

Cause

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