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Error :"Failed to connect. Please ask administrator to verify the UCM connection." When Trying to View a File in AutoVue from UCM (Doc ID 1300899.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle AutoVue VueLink Integration - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

AutoVue Client Server is integrated with Oracle WebCenter Content. The following error occurs when attempting to view a file in AutoVue Applet:

The VueLink Logs throw this error:

2014-02-05 11:39:49,854 FATAL [ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' [?:?] - Failed to connect, verify adapterconfig.xml on vuelink and config.cfg on the UCM com.stellent.cis.client.command.CommandException:

Unable to load localization. Permission denied. Address 'xx.xx.xx.xx' is not an allowable remote socket address.  at com.stellent.cis.server.api.scs.impl.SCSCommand.executeRequest(SCSCommand.java:338)  at com.stellent.cis.server.api.scs.impl.SCSCommand.execute(SCSCommand.java:222)  at com.stellent.cis.client.command.impl.services.CommandExecutorService.executeCommand(CommandExecutorService.java:57)  at com.stellent.cis.client.command.impl.CommandFacade.executeCommand(CommandFacade.java:158)  at com.stellent.cis.client.command.impl.BaseCommandAPI.invokeCommand(BaseCommandAPI.java:84)  at com.stellent.cis.client.api.scs.locale.impl.SCSLocaleAPI.getLocalizationData(SCSLocaleAPI.java:50)

Cause

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In this Document
Symptoms
Cause
Solution

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