New Users Cannot Access Address Book
(Doc ID 1301010.1)
Last updated on APRIL 28, 2021
Applies to:Communications Express for Oracle Communications - Version 6.3 and later
Information in this document applies to any platform.
New users cannot access their Address Book in Communications Express.
When a new user logs in to Comms Express and clicks the Address Book tab, they see an error page showing a java.lang.NullPointerException error.
When the user performs a re-login and clicks the Address Book tab again, there is no longer an error message but the address book is not created.
The web server's error log shows :
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