My Oracle Support Banner

New Users Cannot Access Address Book (Doc ID 1301010.1)

Last updated on APRIL 28, 2021

Applies to:

Communications Express for Oracle Communications - Version 6.3 and later
Information in this document applies to any platform.

Symptoms

New users cannot access their Address Book in Communications Express.

When a new user logs in to Comms Express and clicks the Address Book tab, they see an error page showing a  java.lang.NullPointerException error.

When the user performs a re-login and clicks the Address Book tab again, there is no longer an error message but the address book is not created.

The web server's error log shows :

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.