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Redundant Refund / Discount (Doc ID 1301832.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.5.0.0.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

After termination and activation of the discount, refund and discount are unexpectedly generated.

Following cases were tested:
1. Account (BD20) - the same discount offer is re-provisioned to the sys_date (For example: DSC A (ERA#1) terminated with end_t = 18.1.2011 & DSC B (ERA#2) activated with start_t = 18.1.2011 -> end_t DSC#1=start_t DSC#2 = 18.1) (pin_virtual_time 18.1.)
a. Refund on DSC#1 for period 18.1.-20.1.  [Result not OK]
b. Full discount on DSC#2 with ERA value of DSC#1 for period 20.12-20.1. [Result not OK]


2. Account - different DSC offer (however discounting the same cycle forward offer) is re-provisioned to the sys_date (i.e. end_t DSC#1=start_t DSC#2 = 18.1):
a. Refund on DSC#1 for period 18.1.-20.1. [Result not OK]
b. No discount on DSC#2 [Result OK]

3. Account - the same DSC offer is re-provisioned to the bill_date (i.e. end_t DSC#1=start_t DSC#2 = 20.1):
a. Full discount on DSC#2 with ERA value of DSC#1 for period 20.12-20.1. [Result not OK]

Cause

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In this Document
Symptoms
Cause
Solution
References


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